Frequently Asked Questions
Got questions? You're in the right place! Explore our FAQ sections to find answers and gain clarity on all things related to our services.
Dive into common queries about our services and how we operate.
We're here to guide your journey!
Making a purchase is really easy. Find your desired product, click the "Enquire Now" button and fill in the form then click "Submit".
A member of our team will contact you to iron out all of the details before placing your order. Once we receive your purchase order your sale will be processed and delivered.
Invoices are due at the time of delivery.
A 40% deposit is required on all custom orders.
Orders are usually processed within two business days of your order being submitted. From the time the order is processed we estimate a rough delivery time of 6-8 weeks. This can vary depending on the size of your order and the availability of stock.
Quick ship options are available on selected ranges.
Payment must be made within 7 days from the invoice date unless alternative terms have been arranged. We offer a range of payment options including EFT and credit card payments.
Tax Invoices are provided at the time of delivery. Replacement invoices can be obtained through our accounts department via email at email@example.com
We sure do. Our concept showroom and design centre is located at 69-75 Glenvale Crescent, Mulgrave VIC 3170.
You can book your showroom visit. Book now.
Yes! We love customers coming in to view our range of products. You can book your showroom visit. Book now.
Our full set of terms and conditions can be found at: Terms and Conditions.
Delivery & Installation.
Wondering about shipment or setup?
Get insights on our delivery and installation process.
If you have organised full service assembly and installation with your Account Representative, your products will be delivered to site and placed in their nominated positions. Larger items will be installed on site depending on their location and the entry to the space.
We can also work with your builder or architect to help merge our products, such as lockers, into nominated sections of joinery. This process should be started before the final stages of building to ensure a seamless integration.
A member of our team will call you a few days prior to your delivery. At this point we suggest that you ensure the desired delivery space is clear and tidy to ensure a smooth delivery.
We will always work with you to meet any specialized requirements you may have. If you require a specific date for delivery, please specify this with your Account Representative at the time of sale and our logistics team will contact you to organise your delivery.
A member of the VE Furniture team will contact you a few days prior to your delivery to confirm your delivery date and approximate time. You will also receive email notifications on the status of your order as it goes into production right up to the time it has been delivered.
Yes. We are happy for you to use your own courier or collect the products yourself from our warehouse. Please note it is advisable to be aware of the size and weight of your delivery as many of our products are not suitable for transport in domestic vehicles or trailers.
Please enquire with your Account Representative before purchasing.
On the day of your delivery our shipping partners will call your nominated contact when they are en route to your location. At this time they will advise you on their expected time of arrival. It is important that someone be available at the delivery location in order to sign for and accept delivery of your furniture.
We understand that sometimes there can be unforeseen issues leading up to your nominated delivery time. Speak with your Account Representative to arrange alternative options for delivery at a time that suits you. Depending on the amount of time needed for us to store your products a daily charge may be incurred.
The vast majority of our products come fully assembled and ready to use. However a small range of our products can be shipped flat packed for you to assemble yourself. Flat packed products require only minimal assembly using basic tools.
Installation can vary depending on the size of your purchase. A standard classroom delivery takes approximately one to two hours, whereas a new school build might require multiple deliveries over the course of a week.
Depending on the size of your order we are happy to remove any waste and packaging materials from the site. Please arrange for this service with your Account Representative at the time of purchase.
Yes we do. However, depending on your location you may be better served by one of our business partners. Please speak with your Account Representative to determine the right solution for you.
Our shipping rates are variable depending on the quantity and size of the products ordered. Delivery charges will be calculated based on your delivery location once your order details have been finalised.
Warranty & Returns.
Peace of mind guaranteed.
Learn about our return policy and robust warranty.
If you find you have received a faulty or damaged item, it’s best that you let us know straight away, as it must be reported within 7 days of delivery. After this 7 day period, our standard product warranty kicks into effect.
We have a dedicated page where you can send us photos and a detailed description of your issue. Simply follow this link and fill in the form. Once you’ve made the submission, we’ll review and get back to you with a resolution.
Our products include structural warranties, and replacement of your item is a straightforward process if within the warranty period and the products have not been mistreated (reasonable wear and tear).
If you require a change to your order, or wish to wind back a delivered/installed product, please contact your Account Representative immediately to talk through available options. It’s best to inform us as early as possible to avoid additional costs in delivery, install and restocking fees.
Costs may vary depending on the progress of your order, and whether products have been produced or delivered.
Typically a restocking fee of 20% of the cost of goods can be expected for our standard range if items have already been produced. If items have already been delivered, you will need to help to organise their return to our warehouse at an additional cost.
Custom-made items, unfortunately, cannot be cancelled once ordered, since their bespoke finishing/constructions fall outside of our standard range and production/stocking processes.
Our warranties vary based on product type in duration and coverage. For specific warranty details, you can reference our product pages and specification guides.
We have a dedicated page where you can send us photos and a detailed description of the issue. Simply follow this link and fill in the form. Once you’ve submitted your issue, we’ll review the details and get back to you with a resolution.